As a travel consolidator we guarantee that every price listed on the Travelzen website matches a real-time quote and is instantly bookable. Furthermore, ‘what you see is what you get’ in the sense that we do not hype up the products offered. All travel options featured on our website are already available and ready to be purchased.

Your name is needed for us to complete your bookings. While you are purchasing an air ticket, please ensure that your name matches that of your travel documents because in many cases, the name cannot be changed after a booking is made. Should there be a name error, please contact our customer service centre immediately.

Email correspondence like new member registration confirmation email and important booking information will be sent to the email address you list, thus they are not optional.

We may also send you our newsletters, information about fare sales, exclusive Travelzen’s specials and other travel-related news to keep you updated and help you make more informed decisions regarding your travel. You may elect not to receive these updates by opting out in the “My Itineraries” feature.

We will only forward your personal data to our subsidiaries and associated companies directly involved in order processing, and to your contractual partner, the vendor of the product. These persons are legally and/or contractually obligated to use this data only for the purposes of examining and fulfilling contracts and providing technical support, if it is offered by the vendor. Use of the data beyond these parameters is not permitted.

We assure you that your personal data will not be passed on to third parties, sold, or rented, unless we have received your express authorization to do so or are legally obligated to forward such data.

As soon as you have completed the booking, you will receive a confirmation email detailing your itinerary and price. Direct bookings are confirmed by email within a few minutes.

Order process is protected via a secure connection so that the data sent to the recipient can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet.

All information you enter when transacting over Travelzen is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional information disclosure to third parties. .

Never. As our customer, you can pay the bill by credit card without incurring additional charges.

You can click on "Forgot Password?" in Travelzen page and fill out a simple password request form. We will email your password to your primary email account.

Wherever you are in the world, help and support is always available, our customer service hotline which is available from 08:00 to 22:00 a day, 7 days a week, 365 days a year +86 4008 151 888.

Booking your flights one-way does give you the flexibility to not only come and go as you please, but also to potentially use different airlines or arrive and depart from a different city or even country.

There are some facts about Chinese ticketing. First, Chinese domestic tickets usually do not require 14-days or 21-days advanced reservation for lower price. Prices are determined by a real-time system that frequently updates the prices based on the space availability. In many cases, tickets are sold at significant discount even it's just a day in advance. This is totally different from American or Western system.

Second, one-way ticket can be very cheap. It is not the case that round-trip ticket is cheaper than two one-way tickets. In other words, you don't have to worry to buy at higher price if you do not buy round-trip. You can go with two one-ways separately, which is very convenient and pleasant to most passengers. Travelzen, as a leading online travel agency in China, offers good deals on one-way flights and is moving toward one-way fares as our standard price.